- 110PoliceGeneral emergency. English-speaking dispatchers in major cities.
- 120Ambulance / MedicalMedical emergency. Ask for an English-speaking operator — the dispatcher can often find one.
- 119FireFire emergency.
- 122Traffic accidentFor traffic incidents, including on expressways and mountain roads.
- 12308China consular protection (foreigners' affairs)The Chinese government's hotline for foreign-affairs incidents — used by foreign embassies when their citizens are in trouble in China. English-speaking operators available.
Yunnan is the only Chinese region where Kunming, the provincial capital, hosts a substantial foreign consular cluster — but the consulates are all Southeast-Asian, not Western. Vietnam, Laos, Myanmar, Cambodia, Thailand, Malaysia and Bangladesh all maintain consulates-general in Kunming, reflecting Yunnan's role as China's overland gateway to mainland Southeast Asia. For travellers from those countries this is genuinely useful — your consulate is in the same province as your trip. For Western travellers it is the opposite: there is no Western consulate anywhere in Yunnan, and the US Consulate-General Chengdu (which formerly covered Yunnan) was closed by the Chinese government in July 2020 and has not reopened as of 2026. US citizens with passport emergencies must contact the US Embassy Beijing (+86-10-8531-4000) or arrange travel to the US Consulate-General Shanghai or Guangzhou. The Australian Consulate-General Chengdu and the German Consulate-General Chengdu cover Yunnan for their respective nationalities; the British Consulate-General Chongqing is the nearest UK consular service; the Canadian Consulate-General Chongqing is the nearest Canadian one. The local PSB Exit-Entry office handles the police-report step regardless of where you travel for embassy processing — and because a Yunnan trip covers four bases (Kunming, Dali, Lijiang, Shangri-La), foreigners file at the PSB office of whichever city they are based in. Kunming Medical University runs the foreigner-experienced hospitals in Kunming (the central Xichang Road campus is metro-served by Panjiawan on Line 2); Lijiang People's Hospital is the foreigner-default in Lijiang; Dali University First Affiliated Hospital is the foreigner-default in Dali; and the Diqing Tibetan Autonomous Prefecture People's Hospital is the foreigner-default in Shangri-La (which sits at 3,200 m on the Tibetan-plateau edge — altitude effects matter, and altitude sickness is the single most common foreigner-medical case in this corner of Yunnan).
Consulates
For a lost passport or a major emergency. If your country has no consulate in this city, your nearest support is your embassy in Beijing or a consulate in another Chinese city. Phone numbers are not listed here — consulate phones change with staffing; consult your country's official Foreign-Affairs website for the current number.
- Royal Thai Consulate-General Kunming泰王国驻昆明总领事馆东风西路11号顺城双塔东塔F18层Metro: Metro Line 1/2 火车北站 (North Railway Station) areaFor Thai citizens — the only Thai consulate-general in southwest China, in the Shuncheng East Tower on West Dongfeng Road, central Kunming. The visa section is at the same address.
- Consulate-General of Malaysia in Kunming马来西亚驻昆明总领馆南亚风情第壹城B座15层Metro: Metro Line 1 福海 (Fuhai) Exit C — ~230m walkFor Malaysian citizens. In the Nanya Fengqing Diyi Cheng B-Tower (15F) on Guangfu Road, southwest Kunming. The single largest source country for Yunnan foreign visitors after Singapore.
- Consulate-General of the Socialist Republic of Vietnam in Kunming越南社会主义共和国驻昆明总领事馆北京路155号附1号红塔大厦5层For Vietnamese citizens — the only Vietnamese consulate-general in central-southwest China. Hongta Building, 5F, on Beijing Road in central Kunming.
- Consulate-General of the Lao People's Democratic Republic in Kunming老挝人民民主共和国驻昆明总领事馆彩云北路6600号For Laotian citizens. On Caiyun North Road in the Guandu district consular cluster.
- Consulate-General of the Republic of the Union of Myanmar in Kunming缅甸联邦共和国驻昆明总领事馆迎宾路与彩云北路辅路交叉口西200米For Myanmar citizens. In the Guandu district consular cluster on Yingbin Road.
- Consulate-General of the Kingdom of Cambodia in Kunming柬埔寨王国驻昆明总领事馆白云路258号官房广场14层For Cambodian citizens. Guanfang Plaza 14F on Baiyun Road, central Kunming.
- Consulate-General of the People's Republic of Bangladesh in Kunming孟加拉人民共和国驻昆明总领事馆滇池路1399号主楼3层For Bangladeshi citizens. On Dianchi Road in the south of Kunming.
Hospitals
For medical emergencies dial 120 (ambulance). The major hospitals listed below are large, well-equipped, and most likely to have English-speaking staff. For non-emergency visits, ask your travel insurance for in-network options.
- First Affiliated Hospital of Kunming Medical University (Xichang Road Campus)昆明医科大学第一附属医院(西昌路院区)西昌路295号Metro: Metro Line 2 潘家湾 (Panjiawan) Exit A — ~350m walkThe central campus of Kunming Medical University's flagship affiliated hospital — a Grade III-A (三甲) general hospital with 24-hour emergency care. The university affiliation makes it the most likely Kunming hospital to have English-speaking doctors, and Metro Line 2 (Panjiawan station, exit A) puts it directly on the central Kunming transit spine. The default choice for foreigners staying in Kunming city.
- Yunnan First People's Hospital云南省第一人民医院金碧路157号Yunnan's provincial-level top general hospital, on Jinbi Road in central Kunming — Grade III-A (三甲), 24h emergency, the largest and best-equipped hospital in the province. Useful for complex cases that the city hospitals would normally refer onwards.
- Lijiang People's Hospital (Main Campus)丽江市人民医院福慧街522号Lijiang's main municipal general hospital — Grade III-A (三甲), 24h emergency department, on Fuhui Street in the new city (not inside the UNESCO Old Town, which is pedestrian-only). The default choice for foreigners based in Lijiang Old Town, Shuhe, or at hotels around the Jade Dragon Snow Mountain side. There is a newer Ronghua (荣华) campus at Xueshan Road 120 in Shuhe if you are on the west side. For altitude-sickness symptoms after a fast climb from the lowlands or after a Shangri-La leg, this is the closest serious hospital.
- First Affiliated Hospital of Dali University大理大学第一附属医院嘉士伯大道32号Dali's main university-affiliated general hospital — Grade III-A (三甲), 24h emergency, on Carlsberg Avenue (嘉士伯大道, named for the Carlsberg brewery's local operation) in the Xiaguan (下关) new-city district. The default choice for foreigners based in Dali Old Town, on the Erhai Lake shore or at Xiaguan; the modern facility, well-equipped, the most likely Dali hospital to have English-speaking doctors. Roughly 13 km / 20-30 min by taxi from Dali Old Town.
- Diqing Tibetan Autonomous Prefecture People's Hospital (Shangri-La)迪庆藏族自治州人民医院建塘镇池慈卡街19号The main hospital for Shangri-La (Zhongdian) and the wider Diqing Tibetan Autonomous Prefecture — Grade III-A (三甲) with a 24h emergency department, in Jiantang town (建塘镇), the city centre. At 3,200 m on the Tibetan-plateau edge, this hospital handles many altitude-sickness cases — if you arrive in Shangri-La from sea level and develop persistent headache, vomiting or breathing difficulties, this is where to go. There is a smaller Shangri-La Municipal People's Hospital on Geda Road as a secondary option.
PSB Exit-Entry Offices
Public Security Bureau Exit-Entry offices handle lost-passport reports, visa extensions, and foreigner residency registration. Use the most central municipal office for a standard lost-passport report; provincial or city-level offices handle complex cases such as visa-category changes.
- Kunming Municipal PSB Exit-Entry Administration (Main Hall)昆明市公安局出入境接待大厅拓东街道拓东路118号The main Kunming PSB office for foreigner cases — lost-passport reports, visa extensions, foreigner registration — on Tuodong Road in central Kunming. Handles the police-report step before you travel onward to Beijing or Shanghai for Western embassy processing. Typical hours 9am-12pm + 1pm-5pm weekdays. Bring all available passport photocopies, photo evidence and your hotel address.
- Yunnan Provincial PSB Exit-Entry Administration (Reception Hall)云南省公安厅出入境管理局接待大厅广福路中段出入境管理局新办公大楼1层Provincial-level Exit-Entry hall in Kunming on Guangfu Road, ground floor of the new administration building — handles complex cases such as visa-category changes and longer-cycle foreigner residency. Most lost-passport tourists only need the Kunming municipal hall above.
- Lijiang Gucheng District PSB — Exit-Entry Reception Hall丽江市公安局古城分局出入境接待大厅祥和东路1250号The Exit-Entry office for Lijiang Gucheng (古城) District — the central district that contains the UNESCO Old Town and most foreigner-targeted hotels. This is the PSB office foreigners staying in or around Lijiang Old Town should use for a lost-passport report.
- Yulong Naxi Autonomous County PSB — Exit-Entry Reception Hall玉龙纳西族自治县公安局出入境接待大厅金川路4号The Exit-Entry office for Yulong (玉龙) Naxi Autonomous County — the county that surrounds Lijiang city and contains Jade Dragon Snow Mountain, Shuhe Old Town, Baisha and the start of the Tiger Leaping Gorge trek. Foreigners trekking Tiger Leaping Gorge or based near Jade Dragon file at this office.
- Dali Municipal PSB Exit-Entry Reception Hall大理市公安局出入境接待大厅大理政务服务中心一楼Dali's main municipal Exit-Entry hall on the ground floor of the Dali Government Services Centre in Xiaguan (下关), the new-city district about 13 km from Dali Old Town. The PSB office foreigners staying in Dali Old Town, on the Erhai Lake shore or at Xiaguan should use for a lost-passport report.
- Shangri-La PSB Exit-Entry Service Hall香格里拉县公安局出入境服务大厅环城南路与纳举廊交叉口东南440米The Exit-Entry hall for Shangri-La (formerly Zhongdian, 中甸) on South Ring Road in Jiantang town. The city was renamed from Zhongdian to Shangri-La in 2001, but Amap and some older maps still show the police authority as Xianggelila Xian (县, county) — the city is officially Shangri-La City (市) since 2014 and the office handles all foreigner cases for the Shangri-La urban area.
- Diqing Tibetan Autonomous Prefecture PSB Exit-Entry Reception Hall迪庆藏族自治州公安局出入境管理接待大厅建塘镇迪庆藏族自治州人民检察院Prefecture-level Exit-Entry hall in Jiantang town (Shangri-La), inside the Diqing Prefecture government cluster. The senior PSB authority for the whole Diqing Tibetan Autonomous Prefecture — handles complex cases for travellers based further out in Deqin (the Meili Snow Mountain side) or in the Tibetan-village hinterland.